Perfecting new patient phone calls When was the last time you called your practice? What was the experience like? How would you rate it? Have y...
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There once stood a young 20 something in a conference venue, literally standing there, nervous and completely out of her comfort zone as she was about...
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I do not think I have posted contents of a newsletter into a blog before but wanted to share the newsletter with those of you who may not be a subscri...
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During patient experience development training I am always discussing the etiquette of the handshake. When and most importantly how. No-one wants a we...
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