Blog: Uncategorised

The new patient phone call experience

Perfecting new patient phone calls   When was the last time you called your practice? What was the experience like? How would you rate it? Have y...

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Remembering Emma John

There once stood a young 20 something in a conference venue, literally standing there, nervous and completely out of her comfort zone as she was about...

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Final words from Laura on the last day of the decade

I do not think I have posted contents of a newsletter into a blog before but wanted to share the newsletter with those of you who may not be a subscri...

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The professionalism of a handshake

During patient experience development training I am always discussing the etiquette of the handshake. When and most importantly how. No-one wants a we...

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