Keep up to date with my latest articles

For many years now our articles have been published in dental journals, we have a selection of articles for you to enjoy and we have divided them into sections to help you get to the information you need quicker!

Please make sure the role you would like to read about is highlighted in bright pink below!

If you have any questions after reading the articles please submit them to us for us to answer in next month’s podcast.

Dental Nurses Dentists and Managers Treatment Coordinators

February 2024 – A practice-building partnership February, 2024

Spring 2020 – Don’t get frustrated by Laura Horton May, 2020

Autumn 2019 – Dealing negativity online by Laura Horton November, 2019

Autumn 2019 – Spinning plates? by Laura Horton November, 2019

Autumn 2019 – Developing your patient experience by Laura Horton November, 2019

October 2019 – Becoming an effective leader by Laura Horton October, 2019

August 2019 – How Not To Promote A Team Member by Laura Horton August, 2019

June 2019 – Out Of Hours Hotel Experience by Laura Horton August, 2019

Summer 2019 – A Perfect Balance by Laura Horton August, 2019

May 2019 – A Role Live No Other by Laura Horton August, 2019

May 2019 – Essential Holiday Planning by Laura Horton August, 2019

March 2019 – Embracing Change by Laura Horton August, 2019

October 2017 – Front desk A team by Laura Horton October, 2017

May 2017 – A Delicate Balance by Laura Horton May, 2017

April 2016 – Diary Zoning April, 2016

March 2015 – The Modern Day Dental Nurse – Education and Prevention – Part Two March, 2015

March 2015 – The Modern Day Dental Nurse – Education and Prevention – Part One March, 2015

November 2014 – The Modern Day Dental Nurse November, 2014

October 2014 – Visions and Planning October, 2014

July 2014 – Overcoming Objections

Laura Horton explains how you can jump over the hurdles to get the patients to say yes....

May 2014 – Getting Your Associate Dentist Working For You

Laura Horton explains why and how to make associate dentists good for your practice....

April 2014 – The balancing act

Laura Horton explains how to balance your patients’ happiness with your practice’s wellbeing....

April 2014 – Fake it until you make it!

Laura Horton discusses the aspects that are key to improving or developing your self-confidence....

March 2014 – Getting To Know You, Getting To Know All About You

Laura Horton explains the importance of understanding your patients’ reasons for treatment....

January 2014 – How to get patients to own their own problems

How to get patients to own their own problems....

October 2013 – Consultancy Room

Direct Access....

June 2013 – Enhancing The Client Experience

Laura Horton discusses how dentists and the dental team can ensure a professional and enjoyable clie...

Picture Perfect – April 2013

Continuing her series, business coach Laura Horton explains why systems need to be put in place to e...

March 2013 – Meet a TCO who transformed their practice

How the role of treatment co-ordinator helps develop the individual and benefit the practice....

March 2013 – How the role of TCO helps develop the individual and benefits the practice

How the role of treatment co-ordinator helps develop the individual and benefit the practice....

February 2013 – Reaching new heights

Laura Horton presents 10 reasons why implementing a follow-up system can keep you head and shoulders...

Reaching new heights – Feb 2013

Laura Horton presents 10 reasons why implementing a follow-up system can keep you head and shoulders...

Self-Development Plan – Achieving your goals – Feb 2013

In her first article of a brand new bi-monthly series, business coach Laura Horton advises on how to...

January 2013 – A balancing act

Do you know when to praise the team, but also how to deal with poor performance? It’s a fine line ...

Who Hears a Horton? – Nov 2012

Laura Horton has been evangelising about the benefits of employing a Treatment Co-ordinator (TCO) in...

July 2012 – In The Zone

Zoning your appointment book is key to five-star service, says Laura Horton....

Spring 2012 – Why TCOs build value

A treatment co-ordinator can add great value. Laura Horton has been working with dental practices an...

March 2012 How TCOs pave the way for greater communication

Laura Horton explains the various ways in which a treatment co-ordinator (TCO) can pave the way for ...

Jan 2012 – The difference between a TCO and Implant Coordinator

Employing a treatment co-ordinator and implant coordinator can add value to your practice both posit...

Sept 2011 – Why TCO’s are essential in an aesthetic practice

Laura Horton emphasises the importance of having a treatment co-ordinator and how it can ultimately ...

September, 2011

Autumn 2011 – The TCO as the social media champion – Dental Practice Guide Part 2 2011

TCO as the social media champion – dental practice guide part 2 2011....

September, 2011

Take the weight off your shoulders – June 2011

Dental practices are now aware that they have to operate in a very different way to previous decades...

Reasons to choose a treatment co-ordinator – June 2011

A treatment co-ordinator will pay for him or herself over and over – as well as providing great cu...

PPD – May 2011

You’ve prepared your patient for their treatment, but a nurse’s job certainly does not end here....

Dental Nursing – April 2011

With the rapid pace of change, which only seems to be increasing, how do dental care professionals s...

PPD – April 2011

Dental nurses do more than just hold the suction hose. They meet a patient’s every need to ensure ...

PPD Business – February 2011

Ten reasons to have a morning meeting. Treatment co-ordinator consultant Laura Horton kickstarts the...

Dental Practice Guide – 2010/11

Have you telephoned your own practice lately? How was the phone answered? Were you listening to endl...

Practice Focus – Winter 2010

Many dental practices now have a Treatment Co-ordinator (TCO) Laura Horton explains the benefits....

Dentistry Education Guide – September 2010

Laura Horton explains why focusing on your business skills, leadership and management processes is s...

September, 2010

Dental Nursing – August 2010

If your practice offers not just maintenance dental care, but also more aesthetic and elective denta...

Vital – Cover Story

Laura Horton advises all DCPs to focus on their career and what they want to achieve. This article o...

Private Dentistry – June 2010

No practice can afford to lose a new patient. Here Laura Horton explains the importance of how the i...

Private Dentistry – April 2010

Do you have a treatment co-ordinator in your practice? If not, you should have or you are losing mon...

Private Dentistry – February 2010

Calculators at the ready – Laura Horton discusses the importance of making sure your patient numbe...

Aesthetic Dentistry Today – September 2009

Team development equals practice growth Laura Horton discusses why developing the skill set of your ...

September, 2009

Private Dentistry – July/August 2009

Goal setting: turning dreams into reality Laura Horton discusses goal setting and the steps required...

Aesthetic Dentistry Today – July 2009

Can nervous patients really become fans of your practice? Laura Horton discusses how nervous patient...

Private Dentistry – March 2009

Using your senses Laura Horton explains how to be the new patient’s only choice, ensure you keep t...

Private Dentistry – December 2008

The missing link Laura Horton discusses how to incorporate a treatment co-ordinator in to your pract...

Private Dentistry – November 2008

Having discussed incorporating a treatment co-ordinator in the last issue, Laura Horton now explains...

Aesthetic Dentistry Today – September 2008

Have you begun your aesthetic portfolio? Laura Horton reiterates the importance of why every cosmeti...

September, 2008

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