When technology becomes emotional for the patient

I took my dog Betsy to the vets a few weeks ago to decide on the options for having her spade. Betsy is 6 months old and of course I want the very bes...

Read More


Practice owners and managers worry about practices ‘down the road’ and what they are doing. What they are advertising, what their fees are...

Read More

Our opinion on complaint handling best practice, the six core principles

When I am working with a practice on their patient experience, handling complaints can be on the agenda. Unfortunately sometimes dealing with rude and...

Read More

The beauty of a good script

I have been acting for over 20 years and I continue to invest time in being part of musicals. My latest role is Edna Turnblad in Hairspray written by ...

Read More

Treatment Coordination Live

Unique. 1 Day Course.

Contact us for expert advice on your practice's needs.
Sign up to our monthly newsletter: