The little things make all the difference

The blog title actually says it all. It is all about the little things and it really really is. Your dental patient experience is all about the small ...

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A recent mystery shopping experience

A friend of mine has moved to London and in August I went to stay with him and he told me he was looking for a dentist in his area. He said to me ‘Y...

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Taking the stress out of the hourly rate

Many of you will have had an eventful summer in practice; many families, many exam appointments and many closed books. It’s always a tough month...

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Fillings – How to charge correctly

This month we are concentrating on all things money!  In this blog I want to talk about fillings and how to charge correctly. What I am seeing in pra...

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