Blog

The professionalism of a handshake

During patient experience development training I am always discussing the etiquette of the handshake. When and most importantly how. No-one wants a we...

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A great example of Fantastic Body Language

I always talk to my practices about the importance of body language when communicating with patients. In communication there are three key areas of im...

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Posting clinical cases on social media

Dentists often ask me if they should upload cases to social media. They are asking me as they feel a pressure to do so as they see others uploading ca...

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9 top tips for Brexit in your Dental business

I am having a lot of Brexit conversations (which I know so many of you are) – the biggest discussion is concerning how it will impact business. ...

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