Is Your Practice in a Midlife Evaluation?
There is a stage in the lifecycle of a dental practice that I think far more practice owners are sitting in than they realise. The
The First Treatment Plan I Ever Presented (And Why I’m Still Talking About It 22 Years Later)
I can still remember exactly how I felt. Terrified. It was November 2004. I’d recently become a Treatment Coordinator and was about to sit in
18 Years Later: The Lessons That Still Shape My Work Every Single Day
Today marks a milestone I never imagined all those years ago. On 21st July 2008, at just 29 years old, I registered Horton Consulting. If
The shoes I have walked in
This month, Horton Consulting turns 18. Eighteen years of coaching, consulting and helping practices improve performance. But here’s what many people don’t know… I never
New Patient Coordinator vs Treatment Coordinator: Why the Difference Matters
One of the biggest mistakes I see in dental practices is treating the New Patient Coordinator and the Treatment Coordinator as the same role. They
The theatre of dentistry
Every day, the lights come on. The doors open. The phones start ringing. And whether your team is ready or not… It’s showtime. Most practice