Handling your frustrations as a clinician and ending the day on a high note

Every now and then practices run into murky water with the clinician being dissatisfied with the dental nurse during clinic. Usually it is the case th...

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The power of a Trainee badge

This blog post relates to the front desk team, following on from a conversation that I had with a wonderful team a few weeks ago. The practice has bee...

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The little things make all the difference

The blog title actually says it all. It is all about the little things and it really really is. Your dental patient experience is all about the small ...

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A recent mystery shopping experience

A friend of mine has moved to London and in August I went to stay with him and he told me he was looking for a dentist in his area. He said to me ‘Y...

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