Blog

When technology becomes emotional for the patient

I took my dog Betsy to the vets a few weeks ago to decide on the options for having her spade. Betsy is 6 months old and of course I want the very bes...

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Competing

Practice owners and managers worry about practices ‘down the road’ and what they are doing. What they are advertising, what their fees are...

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Our opinion on complaint handling best practice, the six core principles

When I am working with a practice on their patient experience, handling complaints can be on the agenda. Unfortunately sometimes dealing with rude and...

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The beauty of a good script

I have been acting for over 20 years and I continue to invest time in being part of musicals. My latest role is Edna Turnblad in Hairspray written by ...

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