Our unique ability

Rediscover, Refine, and Elevate Your Patient Experience with Horton Consulting

At Horton Consulting, we understand that maintaining a consistently high-quality patient experience isn’t always easy—especially as your team grows and evolves. Many practices we work with once delivered outstanding service, but with changes in staff, expansion, or simply the passage of time, that high standard has slipped. Others recognise the need for a fresh approach but don’t know where to start.

This is where we come in.

With over 16 years of experience, Horton Consulting was born from a love of dentistry and a deep understanding of what makes a practice thrive.

As Patient Experience and Practice Growth Experts, we work alongside you and your team to bring a practical, real-world approach to transforming your patient journey.

What Makes Horton Consulting Different?

We don’t believe in one-size-fits-all solutions or generic training sessions. Our approach is based on experience, solutions, and results.

1. We Understand Your Challenges – With a background in dental practice, we know what it’s like to manage patient expectations, lead a team, and navigate the daily challenges of running a practice. We’ve been there, and we know what works.
2. We Provide Practical Solutions – Whether you need to refine your patient journey, strengthen team communication, or regain consistency in your service, we identify the root causes and implement clear, actionable solutions.
3. We Create Systems That Work – An excellent patient experience doesn’t happen by accident—it requires structure. We design easy-to-follow systems that ensure excellence becomes the standard, not the exception.
4. We Train, Coach, and Mentor Your Team – Change isn’t just about processes; it’s about people. We don’t just train your team—we work alongside them, coaching and mentoring them to build confidence, consistency, and long-term success.

Whether You Need a Reset or a Complete Overhaul, We’re Here to Help

• If your patient experience has lost its way, we’ll help you refocus and rebuild.
• If you’ve grown quickly and need structure, we’ll provide the systems to keep your standards high.
• If your team lacks confidence in communication or service delivery, we’ll coach them to excellence.
• We’ll help you design and implement something exceptional if you want to transform your patient journey.
• Horton Consulting is about practical strategies, real-world experience, and expert guidance—helping you and your team improve and thrive.

Are you ready to refine and elevate your patient experience?

Let’s talk.

Contact Horton Consulting today.

At Horton Consulting, we specialise in helping dental practices grow by focusing on the patient experience and team development. Here’s how we can support you:

What’s Next?

At Horton Consulting, we’re here to be your partner—helping you focus on what truly matters and achieve your desired level of growth.

Let’s create something remarkable together. Book a call with us today…