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The only consultancy with 100% grassroots knowledge and experience in the development of dental businesses
Our Expertise
Horton Consulting is a company that was built from a love of dentistry.
Laura, A GDC registrant, has dedicated 17 years to augmenting clinics via her consultancy, as a linchpin in the dental community. Laura is the OG of Treatment Coordination training and consultancy, with a proven track record of helping clinics grow with her methods.
The Horton Consulting team live and breathes the USP of being from the grassroots of practice.
Laura and Leanna’s proficiency in patient communication is unparalleled. They impart their grassroots knowledge to clinicians and their teams through comprehensive training. Their methodologies are forged from extensive, real-world patient interactions.
The only consultancy with 100% grass roots knowledge and experience in the development of dental businesses
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We help you by evaluating your patient experience
We travel to your practice and act as a fly on the wall
Courses
Face to face and online courses available to book now
Are you losing patients and revenue?
Take your dental clinic to the next level
Answer no more than 7 questions and we’ll send you a personalised report
This Scorecard has been designed to identify your blind spots and provide instant, actionable steps on how to improve
- It takes just 2 minutes
- It’s completely free
- Receive customised results instantly
Feature Courses
We have a host of courses,
both face-to-face and with instant access
TCO Excellence: Communication and Scanning Mastery
An Introduction To Treatment Coordination – Instant Access!
From Click To Chair – The Ultimate System For Converting Leads – Instant Access!
Join the Practices Seeing
Real Growth with TCO Training
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Our Blogs
Discover game-changing tips for your dental practice
— straight from the experts.
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The Power of Recognition: Why Saying ‘Thank You’ Isn’t Optional
Dental practice management is a role not for the faint-hearted. In the fast-paced world of dentistry, it’s easy to focus on what’s next—next patient, next task, next challenge. But in the rush, we often forget one of the most powerful tools we have for team morale: recognition. Why Recognition MattersRecognition isn’t just about being polite. It’s about making people feel seen, valued, and appreciated. When team members feel recognised:– They’re more engaged– They’re more loyal– They’re more likely to go the extra mile And it doesn’t have to be grand gestures. A simple, sincere “thank you” can change someone’s day. […]
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The Quiet Leaders in Your Practice
Not all leaders are loud.Not all leaders have titles.Some lead with calm, consistency, and quiet influence—and they’re often the backbone of your dental practice. What Is Quiet Leadership? Quiet leaders don’t seek the spotlight. They don’t need to be the centre of attention. Instead, they lead by example—through their actions, their reliability, and their emotional steadiness. They’re the ones who: They may not be your practice manager or your most vocal team member, but they’re often the ones others turn to when things get tough. Why They’re Often Overlooked Because they don’t shout about their achievements, quiet leaders can be […]
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The Full Circle of the TCO Role: From Underused to Indispensable
In many dental practices across the UK, the Treatment Coordinator (TCO) role exists in name but not with impact. You’ve found someone. You’ve given them the title. But have you given them the tools, structure, and strategy to thrive truly? Too often, TCOs are underused. They’re pulled between admin, reception, and calling leads. They work hard, but the impact is inconsistent, unclear, and underwhelming. The TCO role should come full circle. That means transforming it from a loosely defined support function into a strategic pillar of the practice. Why does this matter? Because a Horton Consulting trained TCO delivers: This […]
