Management Monday: Difficult staff

One of the biggest problems faced by any employer is dealing with difficult staff.
Whether they are persistently late, cause problems with colleagues, or are just plain lazy, it can be a real headache to sort out. If you don’t know where to begin, here are three tips to set you on the right track:

1. Don’t ignore it. A difficult employee will not sort themselves out, and they’re unlikely to resign. Your more valued staff are likely to get fed up and leave first, which is the last thing you want.

2. Keep talking. Discuss the problems with the employee and find out if there are any hidden causes which need to be addressed. Set clear goals for them to make improvements and have regular reviews to check their progress.

3. Take it further. Don’t be afraid of dismissing someone if you really can’t make things work. Despite what many people believe, if you follow the correct procedures you can terminate a contract with a difficult employee. This is not something to be done lightly, but equally taking the easy route and keeping them on could cause significant damage to your business.

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