Reception LIVE
15th October, 2019
01279 888 176
Course Information
Course Duration
1 day (9:15 AM – 4:00 PM)
5 hours 15 mins verifiable CPD
Enhanced CPD outcomes achieved: A B C D
This course only runs once per year – book early to avoid disappointment!
Course Cost
£360 per person, inc VAT.
Early bird special offers:
Book before the July 6, 2018 and save £50 using promo code: REC1
Book before the September 6, 2019 and save £25 using promo code: REC2
Why Choose Horton Consulting?
- Laura and Michael have over 20 years’ experience working on the front desk
- Learn what to say and how to say it for every type of situation
- Suitable for beginners and the experienced
By attending this course you will:
- Learn how to convert new patients on the telephone, by email, and walk in
- Master verbal skills for the many difficult situations you face such as:
- Complaints
- Late running diaries
- Late patients
- Late cancellations
- Lab work
- IT issues
- Bad news
- No availability
- Emergency patients
- Smelly patients
- Sales calls
- Difficult names
- Expand your current patient experience
- Dealing with busy phones and desks
- Customer service in all situations
- Ideal language to build value in the practice in relation to the fees handling treatment plans at the front desk
- Verbal skills for treatment descriptions
- Words you should not be using!
Book now to save your space on the course
Venue:
Time & Date
What to expect
Horton Consulting’s unique LIVE courses give you the skills you need through a series of staged role-plays – delivered by Laura Horton and Michael Bentley.
Delegates will be expected to sit back, listen and take notes.
RECEPTION LIVE is a communication based workshop (with staged live role plays) from Laura and Michael, who demonstrate exactly how the words we use and the way we portray ourselves can either win a patient over or send them somewhere else!
Laura and Michael have years of experience communicating with patients, and will show you the good, the bad and the ugly sides of communication on the front desk.
You will leave armed with verbal skills to ensure your communication can be the best it can be, guaranteeing that your patients become raving fans.
And many more situations that are relevant to the front desk – we even have dealing with smelly patients on our list!
Laura and Michael deliver over 60 plays in one day!
This course only runs once per year – book early to avoid disappointment!
Speakers
Laura Horton
Laura has been successfully working with dentists and their teams since 2005 and through her own company since 2008. She has a 'sleeves rolled up' attitude and thrives in her unique hands on style of delivery.
Michael Bentley
Michael has a business diploma in Distribution Management and has over 15 years' experience as a Practice Manager. He also has over 7 years' experience working as a Treatment Co-ordinator and is a qualified and GDC registered DCP.
Venue
Etc Venues, Garfield House, 86 Edgware Road, London W2 2EA
etc.venues Marble Arch is located on Edgware Road in the heart of the West End.
By Underground, Central line to Marble Arch Station
When you exit the station, turn right on to Oxford Street and then second right on to Edgware Road. etc.venues Marble Arch is in Garfield House, on the right hand side next to the Tescos.
By Train
Paddington Station is approximately 20 minutes walk. Use the Praed Street exit and turn left on to Praed Street and continue until you walk on to Edgware Road. Turn right onto Edgware Road and continue towards Marble Arch. etc.venues Marble Arch is at the other end of Edgware Road on the left. Alternatively bus routes 36 or 436 go from outside Paddington Station on Praed Street and on to Edgware Road and takes approximately 10 minutes to Marble Arch.
By Bus
etc.venues Marble Arch sits on many bus routes including 7, 10, 73, 98, 137, 390, 6, 23, 94, 159, 30, 94, 113, 159, 274, 2, 16, 36, 74, 82, 148, 414, 436.
Parking
There is a NCP car park situated within close proximity to Marble Arch – visit www.ncp.co.uk for more details.
By London Cycle Scheme
The nearest “Boris Bike” docking station is on Edgware Road / Marble Arch.
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