Blog

Our opinion on complaint handling best practice, the six core principles

When I am working with a practice on their patient experience, handling complaints can be on the agenda. Unfortunately sometimes dealing with rude and...

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The little things that get patients worried

Yesterday morning I took my son to my gym to use the swimming pool, my son currently has a fascination with clocks. So as we were changing he pointed ...

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Tracking is motivational 

I have had a summer of getting back on it. I had knee surgery in February and although I initially recovered quickly, I hadn’t realised that act...

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Inspiring women in Dentistry

On Friday the 12th of October I was invited to speak at an augural event called Inspiring women in Dentistry. This event was set up by Dr Andrea Ubhi ...

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