Why a Treatment Coordinator is great on the phone!

Laura_ Horton_ by_ Catchlight_Art_Photography (6)

I am more frequently finding practices that have cross trained teams which I think is fantastic.

I am also finding that after I have fully implemented the treatment coordinator system into dental practices that the TCOs themselves are far more effective at converting new patient telephone calls too.

This is because they have been taught outstanding verbal skills and have begun to understand the art of listening!

I encourage in the Treatment Coordination training for the dental reception team to be present, often because they too would make great TCO’s but that they also learn many vital verbal skills that expand their skill set.

Have you trained your front desk team?

It is very easy to do and verbal skills can be taught to anyone in the team!

Laura Horton

Providing dentists and their dental team with training programmes to increase results with proven successful methods.

Photography training, Treatment Coordinator Training and much more. Visit the website today to see how we can help.

Contact us for expert advice on your practice's needs.
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