Stop telling and start asking….
When was the last time that you sat down with your patients and listened to them, instead of providing them with information while they sat and listened?
Dentistry as we know it has been all about ‘telling’ our patients.
Telling them what their problems are, how we can help, the options available to resolve their problems and such forth.
Dentistry as it should be is about communicating effectively with our patients, to do this this we must stop talking to our patients and instead flip it around and begin to ask questions – open-ended questions.
No-one likes to be spoken at constantly. If you focus on the patient and being interested in them and their concerns with their mouth, this style of communication will lead you into greater relationships with your patients.
You should aim to do 20% of the talking and the majority of that should be at the end of the appointment when you are wrapping everything up.
Start today with every patient that you see!
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