‘Laura Loves…’ a warm hotel room!
It’s not the mistakes you make, it’s the way you deal with them..
On Sunday night I checked into a hotel. As soon as I walked into my room it was freezing, in fact it was warmer outside!
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Immediately I remembered that this happened last time I stayed at the hotel and I had to move rooms!
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I turned the heater on and put the temperature on 28 degrees – it blew out cold air (same as last time). After 20 minutes the room was even colder so I called the front desk. They said to wait 10 minutes and they would bring a heater.
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That annoyed me, I told them I’d had the same problem last time and they said they would call back in 10 minutes.
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5 minutes later I had a call telling me the porter was on their way to move me.
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At this point I was still in my coat, hadn’t unpacked or touched anything in the room. To be honest I was a bit annoyed. They should know the rooms are cold and guests are going to be unhappy.
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.BUT the porter dealt with the situation in a lovely way, which resulted in me not even being bothered about the problem.
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He told me he had been to the empty rooms and found the warmest one for me, he had also put the heating on so it should be nice and cosy when we arrived – and it was.
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If he hadn’t been so nice I could have stayed frustrated about the situation.
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I checked into my new warm room and began working away, happy as Larry.
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The way you deal with poor situations is paramount to your success – if I had accepted a heater I would have remained cold and never returned to the lovely hotel.
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