‘Laura Loves…’ the personal touch

This week’s Laura Loves comes from a visit I had to a practice this week. The day had been booked for some time and I was really looking forward to going to the practice.

As soon as we confirmed the date the practice principal sent me recommendations for hotels – this was great as my PA Alison often spends a lot of time looking!

The principal also offered to pick me up from the airport and drop me back so that I didn’t have to hire a car. I thought this was lovely as I knew she had two small children and I was aware of how busy she is!

So before I had even left my house I was feeling happy and well looked after.

I arrived and we had a great drive to the practice.

I then met her husband (also a dentist) and they dropped me at the hotel.

By now I knew what lovely people they were and was looking forward to meeting their team the next day.

We then arranged to meet for dinner and they walked me into the hotel, he carried my suitcase and wouldn’t let me wheel it along. They wanted to check my booking was OK and that they weren’t leaving me stranded.

So as you know Laura Loves great customer service but I was also very well looked after by the practice owners.

Because of how well they looked after me (and this was in the first 2 hours, I will tell you about the dinner another time) I knew they really cared and that they really wanted push their practice as far as possible. Outstanding customer service is essential for their practice and I’m glad they choose me to help take them there.

I have to say that I can always tell how well patients are really looked after by the way I am treated on arrival – these two were fantastic and went more than the extra mile for me. I felt so welcome and happy to be in their company and I can’t wait to go back!