‘Laura Loves…’ being treated as a friend
Last week I returned to a hotel that I stayed at a year ago..
As I walked to the front desk I saw the receptionist that dealt with me last year. I instantly remembered her for all the right reasons; she was friendly, well presented, very nice and welcoming.
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As I approached her she recognised me too. She said ‘hello, you have stayed here before,’ with a lovely smile on her face. When I told her it was a year ago she couldn’t believe it!
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We chatted while she checked me in, we were laughing and joking as she changed my room from a twin to a double, she included her other friendly co- worker in the conversation too, which was done in such a great way.
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Normally in hotels when offered a newspaper in the morning I decline, I don’t want to pay for a paper that I will forget to read! She included the word complimentary so I thought why not!
It was so nice to be treated as a long lost friend, I am glad I paid double the price to stay here rather than in an alternative hotel a few miles away.
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I had dinner (which was fab) and the same lady as last year was working in the restaurant too. She didn’t remember me – I wouldn’t expect her to, but she was still so friendly and smiling to all the customers.
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This hotel gave me a great vibe and I will always stay here when I’m in the area. This hotel belongs to a huge chain – Holiday Inn – so how to do they manage to keep their team, and have such a friendly and helpful one at that?
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Great leadership is my guess, as well as the ability to select well at interviews.
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If I owned a dental practice near to this hotel I would snap up this receptionist with the click of my fingers, she would be an asset to any front desk team.
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Thank you Caroline at Holiday Inn, Fareham – you made my day!
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