‘Laura Loves…’

This week my car needed servicing. For me, servicing my car has always been a royal pain the backside! It takes up a whole day; dropping the car off and then picking it up again afterwards.

Now I have a different make,  I was pleased this week to discover the difference between the service that BMW offer compared to VW.

First up a confession: the service light came on three weeks ago but I just hadn’t got round to calling! On Monday – knowing i was driving to Cornwall on Friday I thought, ‘last-minute Laura strikes again, better get it serviced!”

.

I called and they asked me if i would prefer to leave the car with them all day – in which case they would drop me off and pick me back up – or would I like to wait while it was serviced? They can book designated times and my car would be attended to at the reserved time.

.

While I was saying “ummmm” she told me of the services they have to offer while i wait – free Wi-Fi, refreshments – tea, coffee and cold drinks, newspapers and magazines. So i decided to try out this option.

.

I have to say I was impressed. My car was taken swiftly, I had a cup of tea, was asked by the team if I would like more drinks, had a choice of seats (I chose the table and chair so i could work from my Macbook).

.

But what impressed me most was that they told me the service would take 90 minutes.

.

At 11.25am I thought ” 5 minutes left” and just as I did the lady walked up to me and told me car was ready, clean and I was free to go – another company delivering and meeting my expectations!

Not only had my car been serviced it was lovely and clean and all of this in less time than they promised!