How well do you treat your patients… really?
Every team member from a practice I attend speak to prior to attending claims that they provide excellent customer service – and some do.
The way in which I can see the “proof in the pudding” is by the way in which I am treated when I turn up.
If I am not offered a drink by a member of the team or even “the boss” if they are the first person that I come into contact with on arrival then I know for sure that there patients are often checked into the diary in a military fashion and “told to take a seat.”
My questions for you today are:
- How often do you walk the walk?
- How often do ask patients how they are treated and what could be done to improve?
- How often do you treat your patients like they are the only one to be seen that day?
- Who is responsible for the customer service in your business?
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