How to choose a treatment coordinator for your dental practice

You know the benefits, you want the role in your practice so you place an advert with an agency or in the local paper -right?

Maybe not!

When you use a TCO the person or people completing the role have heaps of responsibility. Therefore trust is a big element, and you need to know someone to trust them.

I always advise to recruit from within your existing team.

In London this is easier said than done and the only city I know of that can happily recruit externally for TCOs!

Before you decide on who you are going to ask why not have a think about cross training the entire team. Yes, you may end up with 2 or 3 people that carry out the role – the ideal number being two, however the remainder of the team are there to support and step in when needed.

So are you looking for a dental nurse who has great clinical skills? Not always.

Here are my top 10:

1. Positive attitude
2. Contagious energy
3. People person
4. Willingness to change and try new things
5. Keen on self development
6. Great listeners – or potential to master this skill
7. Dental knowledge
8. Ability to talk in layman’s terms
9. Empathic
10. Fun

You may think that you do not have anyone in your practice like this – I bet you do. You just haven’t seen this side to them yet!

Laura

Providing dentists and their dental team with business development and training programmes to increase results with proven successful methods.