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Interlocking Treatment Coordination and Patient Experience
Whether it’s a treatment coordinator (TCO), receptionist or dentist delivering the information, treatment coordination is essential to the patient experience within a dental practice. During this follow-up TCO themed event, Michael will help you to fully embed treatment coordination into your practice and develop it even further (it’s not necessary to have attended the first event).
Michael has 12 years’ experience of working as a TCO and has worked with dental practices across the UK, helping them to embed treatment coordination into their patient experience, increasing their treatment uptake and the profitability of their practices.
“Michael was so energetic, full of knowledge and I would definitely recommend booking on to a course – 10/10!”
Abbey Cox, Receptionist at Breeze Dental, Newcastle.
Michael will explain the treatment coordination process from start to finish, including the creation of treatment plans, effectively delivering them, tracking the uptake of treatment, and what to do once the treatment has been completed. Michael will discuss the importance of embedding treatment coordination into the practice and how it doesn’t have to be the role of just one person. Having everyone take responsibility for their part in the process will result in a more seamless experience for your patients, which should ultimately result in better outcomes for both your patients and your practice.
Learning outcomes:
- Learn how to prepare and present treatment plans to your patients
- Understand how unlocking a patient’s objection is an opportunity to be more effective
- Learn the verbal skills for effective follow-up communication with your patients
- Understand the importance of tracking your conversion rates
- Find out why end-of-treatment celebrations are important and how to deliver them
Achieve Development Outcomes A, B and D.
This event takes place on the following date and will provide you with three hours of verifiable CPD:
– Newcastle – Tuesday 5th November, from 12.45 pm to 4.00 pm.
*This is an exclusive event for Practice Plan and Medenta members*
Speaker
Michael Bentley
Lead trainer for Horton Consulting.
Leanna brings an extensive background and practical expertise from her employment at Clifton Dental Studio under Dr. Neil Gerrard. Registered with the GDC, she has excelled as a Dental Care Professional (DCP), Treatment Coordinator, and leader of the TCO team.
Since 2018 Leanna has been instrumental in supporting Laura, earning the role of lead trainer not just for her knowledge and ability to train team members, but also for her infectious enthusiasm and commitment to developing the skills of her clients teams.
Her contributions extend beyond her immediate responsibilities, as Leanna is highly sought after for her training and consultancy services. Her workshops are acclaimed by both business owners and staff for their impact and effectiveness.
Currently, Leanna serves as a Treatment Coordinator Manager for the Smile Store brand, under the guidance of Dr. Sandeep Kumar. In this role, she supports TCOs across multiple locations, continuing her commitment to excellence while maintaining her GDC registration.
Outside of her professional life, Leanna is dedicated to her children, Drew and Desi. Family is her cornerstone, and she treasures the moments spent with her loved ones and close friends. Additionally, Leanna attributes her positive outlook to her regular gym routine, underscoring the importance of physical well-being in achieving mental health.