Dental training – using positive language
A task for you:
At your next team meeting ask each person to team member to pick out a work that everyone uses in the practice when communicating with patients’ and ask them to provide a more positive word to use instead.
When I go into practices we create a list of banned words and list the alternative.
Classic examples of banned words are: surgery, scalings, check up, inspection, cancellation.
See what your team come up with to create a language in your practice that is positive!
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