Dealing with new patient emails: Tip 1

What shouldn’t you do:

Do not let a member of the team answer emails without using templates. Often when emails are answered (we have all done this) we may be in a rush, therefore typos can occur. The email may not be laid out correctly and the grammar may be incorrect.6 steps

So todays top tip is to ensure you make a positive first impression by creating templates for the emails. This doesn’t take long to do. I would create different templates for different treatments, I would also create statements for nervous patients’ and for those asking the fee.

Templates are the key! Create a draft and then have someone in the practice check the templates to ensure they are well written.

Laura Horton

Providing dentists and their dental team with training programmes to increase results with proven successful methods.

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