Dealing with new patient emails: Tip 1
What shouldn’t you do:
Do not let a member of the team answer emails without using templates. Often when emails are answered (we have all done this) we may be in a rush, therefore typos can occur. The email may not be laid out correctly and the grammar may be incorrect.
So todays top tip is to ensure you make a positive first impression by creating templates for the emails. This doesn’t take long to do. I would create different templates for different treatments, I would also create statements for nervous patients’ and for those asking the fee.
Templates are the key! Create a draft and then have someone in the practice check the templates to ensure they are well written.
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