Books on customer service I recommend you read
I have read many books on customer service but there are a few that I am constantly recommending.
As this weeks theme has been customer service I thought I would share them with you in this blog post.
In no order they are:
- Raving fans
- The Zappos Experience
- The New Gold standard
I wouldn’t buy brand new copies, but would purchase used ones from Amazon and buy a few to share with the entire team!
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