Dental Practice Guide – 2010/11

Have you telephoned your own practice lately? How was the phone answered? Were you listening to endless ringing before a member of your team answered? Did they tell you who you were speaking to, or did you have to guess if you did not instantly recognise the voice?

Dentistry Education Guide – September 2010

Laura Horton explains why focusing on your business skills, leadership and management processes is so vital in today’s climate.

Private Dentistry – June 2010

No practice can afford to lose a new patient. Here Laura Horton explains the importance of how the initial new patient enquiry telephone call is handled.

Private Dentistry – February 2010

Calculators at the ready – Laura Horton discusses the importance of making sure your patient numbers add up.