Building Stronger Practice Teams
What Are Patient Experience Evaluation Days?
Our Patient Experience Evaluation Days are immersive, on-site visits designed to assess, support, and strengthen your patient experience and dental team. We spend three hours on site, observing the practice in real-time, just as a patient would. From the first phone call to the final goodbye, we experience your clinic through fresh eyes and take detailed notes on everything that affects the patient journey.
This is not an audit or inspection. It’s a supportive and collaborative process built on respect, curiosity, and continuous improvement.
What We Look For
We evaluate every key touchpoint of the patient experience — from the reception desk interactions to the clinical environment, communication styles, and team dynamics. Our team utilises a RAG (Red, Amber, Green) rating system across multiple sections to highlight areas where you’re excelling, where there’s room for improvement, and where urgent attention is needed.
Our approach is comprehensive yet compassionate. We’re not just identifying problems — we’re offering practical, actionable solutions that fit your practice’s culture and goals.
Collaborative Review & Action Plan
After the observation period, we sit down with the practice owner and manager to review our findings. This meeting is open, honest, and constructive — a chance to reflect on what’s working and explore how to strengthen the areas that need it.
We come prepared with:
- A full breakdown of our observations
- Your RAG scoring summary
- Tailored recommendations that your team can implement quickly
- Resources and tools to support ongoing improvement
Why Practices Love It
Practice teams tell us these sessions feel like a breath of fresh air. By bringing an experienced, unbiased perspective, we help uncover blind spots and unlock new ways to work more efficiently, communicate more effectively, and deliver outstanding patient care.
Most importantly, these sessions spark essential conversations about values, systems, and the kind of environment your team wants to create. They’re not about judgment. They’re about building stronger, more connected teams that patients trust and return to.
Ready to Strengthen Your Practice?
Whether you’re thriving and want to keep momentum, or you’re facing challenges and want support, our Patient Experience Evaluation Days can help. Together, we’ll shine a light on your strengths, fine-tune your processes, and build a practice team that’s not just functional but exceptional.
📩 Get in touch today to book your evaluation day or click here learn more.
