Turn Ideas into Action — In Just One Hour
At Horton Consulting, we recognise the demanding schedules of dental practice owners, managers, and team leaders. That’s why we created our Practice Development Power Hours — targeted, one-hour consultations designed to help you solve specific challenges, build key systems, and boost your team’s patient communication, without the need for a whole team training session.
Managing a Dental Practice Isn’t Easy — But It Doesn’t Have to Be Overwhelming.
As a busy practice manager or owner, you’re expected to juggle everything from patient satisfaction to team leadership, systems, and profitability. Our Practice Development Power Hours are designed to give you expert support to tackle the real challenges you face — quickly, efficiently, and with practical outcomes you can implement straight away.
Frequently Asked Questions:
Who Are Power Hours For?
- Practice owners looking to implement new systems quickly
- Managers needing support on patient communication protocols
- Anyone needing expert advice on system development without the cost and time of a day’s training
Can Power Hours help my team leaders and managers?
Yes, and here are just a few examples of challenges we can help you tackle:
- Diary Management: Optimising the diary for efficiency, profitability, and smooth patient flow
- Team Roles and Responsibilities: Clarifying roles to reduce confusion, overlap, and friction
- Developing Practice Culture and Values: Helping you define and embed a positive, productive culture
- Difficult Conversations: Supporting you in handling challenging team discussions with confidence and professionalism
- Time Management: Strategies for better prioritising, delegating, and avoiding burnout
- Recruitment Support: Improving your approach to attracting, selecting, and retaining the right people
- Follow-Up Systems: Building systems to ensure patients are followed up effectively and consistently
- Membership Plan Development: Setting up and promoting a successful patient membership plan to improve loyalty and cash flow
- Patient PR and Communication: Enhancing your practice’s reputation and communication with patients
- Developing Accountability: Building a team that not only understands but consistently follows systems
- Scaling Systems as You Grow: Evolving your processes to support the growth of your practice
Can Power Hours help my reception team?
While a Power Hour is not designed for team training, it is a desktop/webcam session with one or two people, we can help reception leaders and key players with:
- Standardising Payment Terms: Developing clear, consistent payment terms for patients to reduce misunderstandings and late payments
- Boosting Team Communication Skills: Improving how your team communicates internally and with patients
- Growing Use of Finance Plans: Helping you promote and integrate patient finance plans effectively
- Cancellation, Late Arrival, and Deposit Policies: Creating systems that protect your diary and reduce last-minute gaps
- New Patient Enquiries and Conversion: Boosting how enquiries are handled to maximise new patient bookings through USPs and treatment description scripts
- Complaint Management: Systems and scripts for handling complaints professionally and proactively
- SOP Creation: Developing clear standard operating procedures to streamline operations
How much does a Power Hour cost?
The fee for one hour is £150, £225 for 90 minutes and £300 for 2 hours
Can I commit to more hours and save?
We offer a membership for Practice Development Power Hours, which includes a 5% discount.
Two one-hour sessions a month are £285 a month.
2 45-minute sessions a month are £213.75 a month.
Power Hour memberships prioritise time allocated to Power Hours each month.
Rolling monthly contract, cancel at any time.
