‘Laura Loves…’ a happy employee!
I have lived in the same area since I was 10 years old. In our area is a lovely small Sainsburys (small in comparison to the new huge on in town!).
I like this one because I know where everything is and I can dash in and out in no time!
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The other thing I love about this store is that they have low staff turnover. When I go in you always see the same happy faces and many of the team have been there for 15 years or longer.
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My favorite part of the shop is seeing the lovely Linda. Linda has worked there for over 20 years and I remember her as a little girl.
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She works on the customer service desk and there is no better place for her – she rocks!
Linda is so friendly, she always says ‘hello Laura, how are you?’ we chat while I use the self-service till (by her work station) and she is a pleasure to know.
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I hate food shopping but seeing Linda always so happy, always helping customers and being genuinely kind makes my day.
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My fiancé often asks why I go shopping in the daytime – to be honest I don’t know! Yes it’s quieter but if I think about it it’s nice to see a store full of employees that are happy in their jobs.
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Linda takes an interest in me, my holidays, where I am working I feel that she really cares and that makes me feel great too.
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In your business you need to think about these aspects and work on developing a culture where you have a longstanding team, they are happy – and it shows (trust me, when they are not, that shows too) and they want to be friendly and kind to your patients because it is in their nature.
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When Linda and I spend three minutes talking she doesn’t get any ‘looks’ from the management to indicate she must stop talking to me – she is doing her job – customer service!
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I have lived in the same area since I was 10 years old. In our area is a lovely small Sainsburys (small in comparison to the new huge on in town!)
.
I like this one because I know where everything is and I can dash in and out in no time!
.
The other thing I love about this store is that they have low staff turnover. When I go in you always see the same happy faces and many of the team have been there for 15 years or longer.
.
My favorite part of the shop is seeing the lovely Linda. Linda has worked there for over 20 years and I remember her as a little girl.
.
She works on the customer service desk and there is no better place for her – she rocks!
.
Linda is so friendly, she always says ‘hello Laura, how are you?’ we chat while I use the self service till (by her work station) and she is a pleasure to know.
.
I hate food shopping but seeing Linda always so happy, always helping customers and being genuinely kind makes my day.
.
My fiancé often asks why I go shopping in the daytime – to be honest I don’t know! Yes it’s quieter but if I think about it it’s nice to see a store full of employees that are happy in their jobs.
.
Linda takes an interest in me, my holidays, where I am working I feel that she really cares and that makes me feel great too.
.
In your business you need to think about these aspects and work on developing a culture where you have a longstanding team, they are happy – and it shows (trust me, when they are not, that shows too) and they want to be friendly and kind to your patients because it is in their nature.
.
When Linda and I spend three minutes talking she doesn’t get any ‘looks’ from the management to indicate she must stop talking to me – she is doing her job – customer service!
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If was the manager of that store what would I do?
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1. make sure she is paid well so she doesn’t leave
2. promote her so she can train others on customer service within the company
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The first person I would have her start on is the miserable woman in the petrol station who wears a manager’s badge, yet refuses to smile or serve customers!
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If I opened a dental practice what would I do?
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1. headhunt her
2. pay her whatever she wanted
3. give her the hours she wanted
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You couldn’t afford not to have her working for you!
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