Today marks a milestone I never imagined all those years ago. On 21st July 2008, at just 29 years old,...

This month, Horton Consulting turns 18. Eighteen years of coaching, consulting and helping practices improve performance. But here’s what many...

One of the biggest mistakes I see in dental practices is treating the New Patient Coordinator and the Treatment Coordinator...

Every day, the lights come on. The doors open. The phones start ringing. And whether your team is ready or...

If you’ve spent any time with me, you’ve probably heard me say the same thing over and over again: “I’m...

There is a place for outsourced call answering services. Taking a message.Managing overflow.Providing out-of-hours cover. But there is one thing...