What you'll learn

• How your team can take control of new patient phone calls and quote patients with confidence, using Laura's six step method for taking control of the new patient call.
• How to convert more examinations into treatment, with different workflows for new and existing patients, top tips for code discovery, and how to present treatment options with confidence.
• How to follow up with patients who need time to decide, so you maintain the relationship instead of letting them drift away.
• How to build consistency across your team's performance, using Laura's three stage approach.
• How to grow your business from the patients who already trust you. Simple verbal skills to win more Google reviews and generate referrals, reducing your reliance on marketing spend.