Horton Hangout Podcast
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S2 Ep 3 Release date - 19th December 2025
In this episode, we dive into the challenges of managing a long-standing reception team and the importance of proper training, documenting mistakes, and building confidence in your staff.
Our hosts discuss real-life scenarios from busy dental practices, highlighting the struggles and successes of team development.
We also share some hilarious and cringe-worthy Confessions of a Gentleman, including the dreaded office fridge and microwave disasters—proving that every workplace has its unique challenges and memorable moments.
Whether you’re a practice manager, a receptionist, or just someone who loves a good behind-the-scenes story, this episode is packed with insights, laughter, and practical advice for improving team efficiency while keeping morale high.
Guest Edition - Mindset, Money & The Truth About Leadership with our first co-host Dr Ashish B Parmar
In this combined guest + cohost edition, you’ll learn: The surprising true history of the TCO role in the UK
- Why mindset work is essential for team success
- How to connect with patients on a “soul level”
- What really happens when a team grows too fast
- The emotional truth behind resentment, bonuses & fairness
- How to build a culture that actually works
- Why gratitude matters more than perks
- How spiritual practice and routine can change your leadership
- The power of meditation, chanting, walk routines & stillness
- Why investing in staff is never wasted — even if they leave
- How to separate genuine growth from toxic positivity The banned words that always make their way in
- AND…the confessions you didn’t see coming.
S2 Ep 2 Released 21st November 2025
Laura and Leanna are back for Episode 2 of The Horton Hangout — and it’s packed with laughs, honesty, and their signature segments: The Banned Word, The Confession, and The Horton Hangout Question!
As summer wraps up, the pair talk candidly about surviving the long school holidays, juggling work-from-home chaos, and the reality of balancing business with family life.
This week’s Banned Word will make every dental professional stop and think — why the word “injection” has no place in the surgery chair!
Then, in The Horton Hangout Question, they tackle a tough listener dilemma about inappropriate comments from a colleague — and share supportive, empowering advice for anyone facing similar behaviour in practice.
It’s real, relatable, and full of humour — classic Horton energy from start to finish.
S2 Ep 1
Released 7th November 2025
S1 Ep 10
Released 14th August 2025
In this end-of-season episode, Laura and Leanna dive into the danger of pretending to be premium. They unpack what happens when practices or businesses talk a five-star game but fall short on substance — and how that erodes patient trust faster than you can say “paper cone cup”.
Leanna shares a deeply personal story about hair loss, emotional vulnerability and a clinic that tried to take advantage — emotionally and financially. It’s a powerful reminder that the best service comes from empathy, not just a fancy reception.
There’s also a dental nurse prank in Confession Corner that could only have happened in the good old days, and a brilliant Hangout Question on managing persistently rude patients.
S1 Ep 9
Released 7th August 2025
This week Laura and Leanna reflect on their brand-new look, fresh colours and all — and why their latest rebrand brings everything full circle.
The Hangout Question of the Week dives into why it’s so important that the Treatment Coordinator sees the patient first. Laura shares a masterclass in patient experience, patient psychology, and the subtle difference between being helpful and accidentally becoming “the salesperson”.
This week’s banned word? A classic that instantly makes your practice feel outdated. And as for Confession Corner — let’s just say it’s one of the most memorable moments yet.
S1 Ep 8
Released 31st July 2025
This week, Laura and Leanna answer two big listener questions – starting with what to do when your associates resist the Treatment Coordinator (TCO) role, even though it’s clearly beneficial. From communication and workflows to mindset and motivation, they cover it all. Next up: managing your mates. What happens when a dental nurse steps up to practice manager – and suddenly has to lead her friends? They get honest about leadership, friendship boundaries and what really separates good managers from great ones. Then it’s time to ban not one but two common words in dentistry – both of which carry more negativity than you might think. And finally, Confession Corner is back… with a thud. Literally.
S1 Ep 7
Released 24th July 2025
This week, Laura and Leanna are fresh from the ADI Team Congress and full of energy.
From co-presenting treatment coordination to discussing the challenges of being a speaker and a parent, this episode is packed with professional insight — and personal honesty.
They also dive into a new banned phrase, help a TCO navigate a tricky dentist dynamic, and wrap up with a confession that’s part horror film, part dental drama.
S1 Ep 6
Released 17th July 2025
In this episode of the Horton Hangout, Laura shares her unexpected journey into dentistry – a tale of cold bus stops, fish and chips, and an NHS dental practice that kick-started it all. Meanwhile, Leanna tackles a listener’s question about confidence in new roles, and the pair dive into the difference between managing and leading a team. Oh – and there’s a very curly surprise in this week’s Confession Corner.
S1 Ep 5
Released 10th July 2025
This week’s episode is a rollercoaster of awkward confessions, heartfelt honesty, and real talk about running a dental practice.
Laura and Leanna dive into everything from changing the word “patient” to “client’, to the power of transparency in financial targets, and a dental nurse’s accidental – and audible – bodily moment mid-root canal.
S1 Ep 4
Released 3rd July 2025
In this powerful and hilarious episode, Laura and Leanna blend heartfelt discussion with their trademark humour.
They open with a moving conversation about miscarriage rights, share banned words that sabotage patient trust, and dive into workplace stories you genuinely won’t believe – including lollipops, expensive sofas, and a nurse accidentally declaring “love you” to a patient.
S1 Ep 3
Released 26th June 2025
n Episode 3, Laura and Leanna are back with plenty of laughter and a side of chaos. From speaking surprises (this btw was a wind up) to patients storming in and swinging shirts over their heads — it’s a wild one.
They dig deeper into banned phrases in dental practice, explore the controversial plan to get teachers brushing kids’ teeth, and unpack a listener question about transitioning a dental nurse into a TCO role.
S1 Ep 2
Released 19th June 2025
In this episode of The Horton Hangout, Laura and Leanna open up about the real-life juggle of parenting, running businesses, and staying sane. They continue the banned words in dentistry conversation (spoiler: hygiene might be doing more harm than good) and share side-splitting workplace confessions — including the mystery of a pair of rogue knickers and a dentist who really should’ve chosen his words more wisely.
S1 Ep 1 of the Horton Hangout Podcast V2.0
Released 12th June 2025
Laura and Leanna kick things off by sharing personal stories from their careers in dentistry, hilarious workplace nicknames, words they believe should be banned from dental practices, and insights into managing part-time roles post-maternity leave. Add in confession of and it’s a great podcast to watch or listen to.
S1 Ep 9
Released 7th August 2025
This week Laura and Leanna reflect on their brand-new look, fresh colours and all — and why their latest rebrand brings everything full circle.
The Hangout Question of the Week dives into why it’s so important that the Treatment Coordinator sees the patient first. Laura shares a masterclass in patient experience, patient psychology, and the subtle difference between being helpful and accidentally becoming “the salesperson”.
This week’s banned word? A classic that instantly makes your practice feel outdated. And as for Confession Corner — let’s just say it’s one of the most memorable moments yet.
S1 Ep 8
Released 31st July 2025
This week, Laura and Leanna answer two big listener questions – starting with what to do when your associates resist the Treatment Coordinator (TCO) role, even though it’s clearly beneficial. From communication and workflows to mindset and motivation, they cover it all. Next up: managing your mates. What happens when a dental nurse steps up to practice manager – and suddenly has to lead her friends? They get honest about leadership, friendship boundaries and what really separates good managers from great ones. Then it’s time to ban not one but two common words in dentistry – both of which carry more negativity than you might think. And finally, Confession Corner is back… with a thud. Literally.
S1 Ep 7
Released 24th July 2025
This week, Laura and Leanna are fresh from the ADI Team Congress and full of energy.
From co-presenting treatment coordination to discussing the challenges of being a speaker and a parent, this episode is packed with professional insight — and personal honesty.
They also dive into a new banned phrase, help a TCO navigate a tricky dentist dynamic, and wrap up with a confession that’s part horror film, part dental drama.
S1 Ep 6
Released 17th July 2025
In this episode of the Horton Hangout, Laura shares her unexpected journey into dentistry – a tale of cold bus stops, fish and chips, and an NHS dental practice that kick-started it all. Meanwhile, Leanna tackles a listener’s question about confidence in new roles, and the pair dive into the difference between managing and leading a team. Oh – and there’s a very curly surprise in this week’s Confession Corner.
S1 Ep 5
Released 10th July 2025
This week’s episode is a rollercoaster of awkward confessions, heartfelt honesty, and real talk about running a dental practice.
Laura and Leanna dive into everything from changing the word “patient” to “client’, to the power of transparency in financial targets, and a dental nurse’s accidental – and audible – bodily moment mid-root canal.
S1 Ep 4
Released 3rd July 2025
In this powerful and hilarious episode, Laura and Leanna blend heartfelt discussion with their trademark humour.
They open with a moving conversation about miscarriage rights, share banned words that sabotage patient trust, and dive into workplace stories you genuinely won’t believe – including lollipops, expensive sofas, and a nurse accidentally declaring “love you” to a patient.
S1 Ep 3
Released 26th June 2025
n Episode 3, Laura and Leanna are back with plenty of laughter and a side of chaos. From speaking surprises (this btw was a wind up) to patients storming in and swinging shirts over their heads — it’s a wild one.
They dig deeper into banned phrases in dental practice, explore the controversial plan to get teachers brushing kids’ teeth, and unpack a listener question about transitioning a dental nurse into a TCO role.
S1 Ep 2
Released 19th June 2025
In this episode of The Horton Hangout, Laura and Leanna open up about the real-life juggle of parenting, running businesses, and staying sane. They continue the banned words in dentistry conversation (spoiler: hygiene might be doing more harm than good) and share side-splitting workplace confessions — including the mystery of a pair of rogue knickers and a dentist who really should’ve chosen his words more wisely.
S1 Ep 1 of the Horton Hangout Podcast V2.0
Released 12th June 2025
Laura and Leanna kick things off by sharing personal stories from their careers in dentistry, hilarious workplace nicknames, words they believe should be banned from dental practices, and insights into managing part-time roles post-maternity leave. Add in confession of and it’s a great podcast to watch or listen to.
