They’ll show you how to convert more high-value patients and build a practice where your Treatment Coordinator leads the way to a five-star patient experience.
The only consultancy with 100% grass roots knowledge and experience in the development of dental businesses .
Our Expertise
Horton Consulting is a company that was built from a love of dentistry.
Laura, A GDC registrant, has dedicated 16 years to augmenting clinics via her consultancy, as a linchpin in the dental community.
The Horton Consulting team live and breathes the USP of being from the grassroots of practice.
Laura and Leanna's proficiency in patient communication is unparalleled. They impart their grassroots knowledge to clinicians and their teams through comprehensive training. Their methodologies are forged from extensive, real-world patient interactions.
About Laura
Laura Horton is a trailblazer in Treatment Coordination with a robust 25-year tenure in dentistry, starting as a dental nurse. Her zeal for enhancing treatment coordination, along with clinic and team growth, is unparalleled.
As the owner of a dental clinic, Laura spearheads her team, integrating a state-of-the-art patient journey from the first point of contact to in-depth consultations, ensuring a flawless experience. Her expertise in marketing and patient care workflows is central to this process, all pivoting around the Treatment Coordination model.
Renowned for her educational prowess, Laura has mentored thousands of treatment coordinators. Her reputation for crafting custom content has made her a go-to resource for international dental brands.
Courses
Horton Consulting renowned LIVE courses are like no other courses. The concept of these courses is that we role play so you and your team can listen to outstanding verbal skills and gain a deep insight into the language they need to develop to make their patient communications successful.
Our 2025 courses are about to go live but we also have instant access on demand courses to help you train your team the instant you need to.
Are you losing patients and revenue?
Take your dental clinic to the next level
Answer no more than 7 questions and we’ll send you a personalised report
This Scorecard has been designed to identify your blind spots and provide instant, actionable steps on how to improve
- It takes just 2 minutes
- It's completely free
- Receive customised results instantly
We have a host of courses, both face-to-face and with instant access
Join the Practices Seeing Real Growth with TCO Training
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Discover game-changing tips for your dental practice — straight from the experts.
Not all leaders are loud.Not all leaders have titles.Some lead with calm, consistency, and quiet influence—and they’re often the backbone of your dental practice. What Is Quiet Leadership? Quiet leaders don’t seek the spotlight. They don’t need to be the centre of attention. Instead, they lead by example—through their actions, their reliability, and their emotional […]
In many dental practices across the UK, the Treatment Coordinator (TCO) role exists in name but not with impact. You’ve found someone. You’ve given them the title. But have you given them the tools, structure, and strategy to thrive truly? Too often, TCOs are underused. They’re pulled between admin, reception, and calling leads. They work […]
What Are Patient Experience Evaluation Days? Our Patient Experience Evaluation Days are immersive, on-site visits designed to assess, support, and strengthen your patient experience and dental team. We spend three hours on site, observing the practice in real-time, just as a patient would. From the first phone call to the final goodbye, we experience your […]
