In many dental practices across the UK, the Treatment Coordinator (TCO) role exists in name but not with impact. You’ve found someone. You’ve given them the title. But have you given them the tools, structure, and strategy to thrive truly? Too often, TCOs are underused. They’re pulled between admin, reception, and calling leads. They work […]

What Are Patient Experience Evaluation Days? Our Patient Experience Evaluation Days are immersive, on-site visits designed to assess, support, and strengthen your patient experience and dental team. We spend three hours on site, observing the practice in real-time, just as a patient would. From the first phone call to the final goodbye, we experience your […]

You’d think that after 19 years of presenting — after all the workshops, full days lecturing, away days, and training sessions — the nerves would have faded by now. But they haven’t. Every single time I step into a room to deliver a session, I still feel it. The flutter in my stomach. The racing […]