The little things make all the difference

The blog title actually says it all. It is all about the little things and it really really is.

Your dental patient experience is all about the small things you can do to make your patients remember you and that show a patient you care about them as an individual.

Just this week I was invited to a practice and I was given a cup of tea in a beautiful cup and saucer; it was dainty and just lovely. I was taken by this little teacup and saucer so much so that I am now writing about it – a little thing but it makes such an impact and a difference.

For me there are so many little things you can do to really enhance your patient experience and here is my top ten.

These are my favourite tips in this area, if you have any questions or thoughts then let us know and we can answer your questions in our monthly Horton Hangout Podcast.




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