TCO Club

A unique platform with a hybrid approach to training treatment coordinators.

We can help your practice to fully integrate the role to work alongside and interlock with your clinical team.

Treatment Coordination is about the patient, clinical and non-clinical team, it provides support to all. It brings everyone together to support effective communication within a consistent and seamless patient experience.

 

We can provide you with training at all levels –

  • An introduction course and free consultation video e-learning course.
  • Our most requested type of training is bespoke training (in addition to the above) which is combined with coaching of your team. Training is delivered via Zoom and in practice a truly hybrid approach.

We also have a complimentary membership to support team members with access to the forum and resources – webinar, supporting documents and podcasts.

Our story –

Laura Horton set up Horton Consulting in 2008 with Treatment Coordination being the heart of the business and it remains so to this day. Laura became a TCO in 2004.

Since 2008 Horton Consulting has successfully implemented the role into 100’s of practices in the UK and Europe, and have lectured and trained via one day courses over 1000 delegates.

For this reason in 2020 we decided to relaunch the TCO club to enable treatment coordinators to connect and to support each other with their development.

The logo represents the multifaceted roles that many TCOs have. We know that TCOs are also dental nurses, receptionists and managers. They also work in different areas from clinical systems to marketing.

TCO Club is here to support you as a TCO in your role that is very unique to you and your practice.

It is also here to support you the practice owner and dentist with motivational world class training that brings the entire team together to either implement or enhance the role in your practice.

Support for your Unique Role
Educational Resources
Coaching from Professionals

We invite all TCOs to join our forum, to create a unique username and then engage and network with others so you can receive day to day support and inspiration.

The Club will provide you with motivational interviews and podcasts to support you.

Lastly, the Club has one of or 12-month subscriptions to suit every practice and budget to enable you, the treatment coordinator, to develop your skillset with our enhanced CPD training options.

 

We offer a level of membership to suit your needs

All memberships are based on a one off payment:

 

Complimentary Membership – Free

Access to our forum to join other TCOs to allow you to network and support each other.

Monthly webinar / podcast – Interviews with people to help them and inspire them.

Free resources such as:

TCO Vision Plan.

TCO Job Description.

New patient letter for a TCO appointment.

Click here to access

 

Introductory Membership – £399 including vat at 20%

Includes everything in Complimentary, including:

Access to our introduction to Treatment Coordination course worth £250.

Complimentary pass for TCO LIVE or Reception LIVE pass worth £381.

Click here to purchase

 

 

Free Consultation Membership – £899 including vat at 20%

Includes everything in Free and Complimentary membership as well as

  • Manual including verbal skills to support the TCO in the free consultation
  • Free consultation form
  • New assessment consent form and more!

 Furthermore there are bonus resources such as Tracking Grid, Treatment Acceptance Grid and Follow Up Grid, a Free Consultation form to use with patients and ‘How To’ videos included.

A complimentary pass worth £1200 to our enhanced CPD video e-learning programme ‘TCO Online’ (Suitable for TCOs holding free consultations with patients).

Development outcomes achieved A B C.

This video e-learning consists of:

22 videos broken in to chapters.

Over 3 and a half hours of video is provided to train your team members to be able to provide a free consultation in your business.

Quizzes after each video to confirm capability.

A short essay to confirm understanding of free consultation.

6 hours of enhanced CPD.
+ more!

Click here to purchase

 

 

Bespoke Membership Level 1 – £366 per month including vat at 20% for 12 months

Includes everything in free, complimentary and free consultation membership as well as:

2 enhanced CPD in practice training days with Laura or Michael.

One hour online planning session to bespoke your training days with Laura or Michael using our TCO vision plan.

All the branded forms you require to train and support the implementation of the role.

Bespoke TCO manual with all the verbal skills needed, created by Horton Consulting especially for your practice. “We create so you don’t need to”.

One hour coaching call months 1-6. 30 minute coaching call months 7-12.

A robust signing off matrix to compliment PDP training plans and confirming expectations.

Click here to purchase

 

Bespoke Membership Level 2 – £699 per month including vat at 20% for 12 months

Includes everything in free, complimentary and free consultation membership as well as:

4 enhanced CPD in practice training days with Laura or Michael.

One hour online planning session to bespoke your training days with Laura or Michael using our TCO vision plan.

All the branded forms you require to train and support the implementation of the role.

Bespoke TCO manual with all the verbal skills needed, created by Horton Consulting especially for your practice. “We create the systems so you don’t need to”.

One hour coaching call months 1-6. 30 minute coaching call months 7-12.

A robust signing off matrix to compliment PDP training plans and confirming expectations.

Click here to purchase


Send your question now!

Contact us for expert advice on your practice's needs.