Mastering Comprehensive Dentistry in general practice, 2020

A high impact course bringing the Dentists and the team together to allow you to be more successful than ever before

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Course Information:

This course is for 6 Dentists and their key team members so that you can implement and deliver Comprehensive Dentistry with confidence.

Delivered to you by practice owner and practising Dentist Dr Andy Denny and GDC registered Business Consultant Michael Bentley, this 3-day course delivers a perfect combination of theory and practice from the world class, grass roots systems that Dr Denny and Michael Bentley live and breathe.

Comprehensive Dentistry cannot be delivered by a Dentist alone, it takes a team of people to work alongside the clinician to ensure your clinical abilities are showcased. The course has been specifically designed so that you can understand every stage of what you and your team need to do, in order to convey your brand message of clinical excellence by a world class team, resulting in a VIP experience for your patients’.

The course is structured so that you and your key team members will leave with all the ‘tools’ needed to implement the vital clinical and non-clinical aspects of Comprehensive Dentistry.

At every stage the training will be split into group, team and Dentist sessions to maximise the time with Andy and Michael.

Dr. Andy Denny

The Dentists will be trained on how to:

  1. Hold a one hour Comprehensive assessment. Watch and learn from Dr Denny and then take your turn.
  2. Diagnose and treatment plan simple cases
  3. Understand when a case become complex and how to treatment plan for all of the options for the patient
  4. How to prepare yourself to present cases worth thousands of pounds
  5. Master the art of presenting high value cases and understand how a TCO should support you in this process
Michael Bentley

The team will be trained on how to:

  1. Prescreen on the phone and convert the right patients’ to a Comprehensive assessment
  2. Utilise a Treatment Coordinator for an 30 minute initial consultation prior to seeing the Dentist to build value, confirm motivating factors and potential obstacles
  3. How to support the Dentist with treatment planning
  4. How to support the Dentist with presenting of cases
  5. How to track and follow up with patients

Together you will be trained on:

  1. Implementation of a handover system - from the TCO to Dentist and patient, at key points to maintain high levels of communication and an outstanding patient experience
  2. Diary management to ensure your experience is always consistent and you always have enough time and most importantly run to time
  3. The vital stages of an end of treatment appointment

For each Dentist that books onto the course, you will need to bring along a maximum of 2 key team members per day who cover these roles:

Reception Day 1 and 3
Dental Nurse Day 2
Treatment coordinator All three days

(unsure of who to bring? Don't worry, we can advise!)


Day 1: Friday 28th February 2020 9.00am - 4.00pm
Day 2: Friday 27th March 2020 9.00am - 4.00pm
Day 3: Friday 24th April 2020 9.00am - 4.00pm

The investment for the 3 days is £3,750. No VAT.

Early bird booking offer of £3,500 if you book before 7th June, 2019.

If you would like a complimentary phone call to confirm the course is right for you, please email Michael on to arrange a suitable time to talk.

NB. If two or more Dentists book from one practice the number of team members you can bring increases by a multiple of two per day as advised above.

Further details: Verifiable CPD development outcomes A B C D - 18 hours.


  • To explain how a combined treatment plan is formulated by starting with the end in mind – using Frank Spear’s ‘Facially Generated Treatment Planning’ protocols
  • To demonstrate the power of a Comprehensive assessment and co-discovery approach to patient communication and case acceptance
  • Show the importance of involving the whole team in the patient acquisition, Comprehensive assessment and case acceptance systems
  • Show how to create a practice for treating patients who want more than single tooth Dentistry
  • How technology can help in the formulation of the treatment plan. E.g. intra-oral scanners, doppler ultrasound, CBCT etc
  • Uses, framing and formatting of photography to aid treatment planning and communication


  • To allow the Dentists, receptionist, nurse and treatment coordinator to understand how a systemised approach to patient communication, clinical Comprehensive assessment and co-discovery will allow the them to develop the presentation and communication skills necessary for creating a successful multi-disciplinary practice
  • To understand the psychology of patient communication and the conversations that you have with them, helping them to understand their treatment requirements

About Dr Andy Denny - BDS MFGDP(UK) MGDS RCS(Eng)

Dr. Andy Denny

Andy has been the owner and clinical director at Twenty 2 Dental in Weston-super-Mare for over 15 years. He started the practice with his wife Becky in 2003, offering private cosmetic & implant dentistry with the onus on delivering an exceptional patient experience.

Andy qualified from Sheffield University in 1992. After spending 7 years in the Royal Navy as a Dental Officer developing his clinical skills and he attained his additional Membership qualifications from the Royal College of Surgeons in London.

He has interests in Orthodontics and multi-disciplinary care often combining Orthodontics and cosmetic treatments having studied extensively in the USA with Frank Spear at his acclaimed Spear Education Institute, Europe and the UK.

The practice receives referrals for Aesthetic & Implant Dentistry from other practices throughout the South West.

Andy lectures and teaches dentists and their teams, nationally and internationally on Orthodontics, Cosmetic Dentistry and Implantology.

As an Associate Lecturer and Clinical Instructor with ‘WIRED Orthodontics’ Post-graduate educational group, he teaches dentists about ‘Lingual Braces’ on their Secret Smiles Course and how to integrate orthodontics into their cosmetic and restorative treatments to improve outcomes.

Andy founded the Multi-Disciplinary Dentistry Academy along side the Multi-Disciplinary Dentistry Study Club & Mastermind Group in the South West of England, to promote excellence in clinical care and to develop and encourage dentists and their teams to perform at their highest level.

Alongside lecturing and teaching, Andy has authored numerous articles published in dental journals covering a wide range of topics such as Orthodontics, Cosmetic and Implant dentistry.

He is a Full member of The British Academy of Aesthetic Dentistry, the British Academy of Cosmetic Dentistry, British Periodontal Society, the International Team for Implantology and the Association of Dental Implantology.

Work life balance facts:

  • Andy works 3½ days clinical and a day on his own education, team training or lecturing
  • He enjoys swimming, cycling, and time in his gym
  • Loves the great outdoors with his family and springer spaniel ‘Flo’, especially his walking and mountaineering
  • He is the Tetrathlon Team Manager and Air Pistol Target Shooting coach for the local Pony Club
  • Takes 8 weeks off a year and all weekends (apart from courses) for rest, refocusing and family fun

About Michael Bentley

Michael Bentley

Michael has worked for Horton Consulting since 2012 and has over 20 years’ experience as a Practice Manager and 12 years’ experience working as a Treatment Coordinator.

Michael was a manager for a private practice and had a team of 22 staff, the practice originally had an NHS contract that converted to private and over the years focused on bringing in new treatments such as implants, facial aesthetics and GDP orthodontics to support the general Dentistry.

The practice had a huge focus on prevention and membership.

As a manager Michael was responsible for creating a unique clinical team, strong financial systems, and he dealt with many HR situations from gross misconduct to long term illness. Michael can help you with all aspects of HR whether they are good or bad!

In fact Michael’s passions lie with HR training to help support the development of the team, and creation of substance in a business. Michael is also fantastic at financial management in particular setting hourly rates to support profitability.

In July 2016 Michael decided to leave practice management and focus solely on consultancy, not only to achieve a work life balance but to work on his passions full time.

Work life balance facts:

  • Michael is also a semi professional actor and singer
  • He has two cockapoos Rory and Betsy
  • Is a ballroom dancing judge
  • Takes 8 weeks off a year and every weekend (totalling 144 work free days a year)


Aztec Hotel & Spa,
Aztec West,
BS32 4TS
Near M4/M5 Junction

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