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Treatment Coordination LIVE

26th November, 2020

01279 888 176

Course Information

Course Duration

1 Day (9:15 AM – 4:00 PM)

5 hours 30 mins verifiable CPD

Enhanced CPD outcomes achieved: A B C D

This course only runs once per year – book early to avoid disappointment!

Course Cost

£381 per person, inc VAT.

Early bird special offers:

Book before the January 7, 2020 and save £30 using promo code: TCO1

Book before the February 6, 2020 and save £15 using promo code: TCO2

Why Choose Horton Consulting?

Laura and Michael…

  • Have been there, done it, and have worn the t-shirt!
  • Are masters of verbal skills – we have an answer for everything
  • Have been successful treatment coordinators for a combined 28 years

Horton Consulting has over 10 years’ experience working alongside practices in the UK and Europe to implement the TCO role.

We do the role plays so you do not have to. Delegates do not role play on this course.

Discover the 7 ways Treatment Coordination can work in your business!

By attending this course you will:

  • Discover all of the vital stages that go into providing a free consultation
  • Learn how to deliver the language necessary to be able to guide your patients seamlessly through the treatment coordination appointment
  • Learn how to discover the personality types of patients quickly, and how this leads to success in your communication
  • Discover the tips required in dealing with objections
  • Learn how to integrate foundation of health and high-value treatments into a focused practice
  • Learn how your existing patients’ can benefit from treatment coordination
  • Discover successful ways to deal with objections

Testimonials and Feedback from 2019:

Great delivery from beginning to end, I felt like I was at a west end show with the great delivery and performances! I was impressed by the ability you both had to deliver consistently throughout the day.

Susie Jean Sharkey

The course was amazingly constructed and delivered, fresh and informative and inspiring! I was most impressed by the way you taught me how to do an initial consultation – literally walked me through it! Thank you so much.

Kaleid Moray

From today I will have more confidence in different situations now I am aware of the personality profiles. The course was excellent very informative, well explained an with humour and professionalism. Thank you so much, today was smashing!!

Sarah Jane Singleton

I really liked the role plays. The best course I have attended. Very entertaining and engaging!

Gemma Smith

I was impressed by the energy of you both, the course was perfect from start to finish! I have been acting TCO for 8 months and can’t wait to get back and put all I have learnt into action, plus it has met an aim on my PDP!

Jessica Noel


We ask our delegates to score a 1 2 3 or 4. 1 being poor, 4 being excellent.

2019 results:

100%  score of 4 for speakers

81% score of 4 and  19% score of 3 for Lunch

100% score of 4 for the venue

More information:

Our speakers are Laura Horton and Michael Bentley, see below for more information on our speakers!

Our Venue is in Marble Arch, a really easy location to get to, you can jump into a cab from Euston and Kings Cross and be there in 15-20 minutes.

It is a 5 minute walk from Paddington and Marble Arch underground (or a 1 minute cab ride!)

The venue is based over three floors and provides unlimited tea and coffee, breakfast on arrival, lunch is hot food that caters for everyone’s needs (see some our instagram stories). You can eat healthy food and enjoy cheeky desserts, the choice is yours! There are snacks mid morning and afternoon too.

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Ivoclar Vivadent, UK Compass Building, Feldspar Close, Enderby, Leicester LE19 4SD

Time & Date

26th November, 2020
9:15 AM - 4:00 PM

What to expect

Horton Consulting’s unique LIVE courses give you the skills you need through a series of staged role-plays- delivered by Laura Horton and Michael Bentley.

Delegates will be expected to sit back, listen and take notes.

Treatment Coordination LIVE is essentially Laura and Michael demonstrating (with staged role play scenarios), exactly how to deliver treatment co-ordination to every new patient who attends your practice. The LIVE Treatment Coordination training shows you first hand the exact way to conduct treatment co-ordination appointments. You will gain an insight to the ideal language you should be using, how to build relationships, and how to identify motivating factors for treatment.

This course only runs once per year – book early to avoid disappointment!

Would you like to start your Treatment Coordination journey today?

Click here to find out how you can


Laura Horton

Laura has worked in dentistry for over 20 years, has over 13 years’ experience in practice management and 14 years’ experience working as a Treatment Coordinator. Laura has an unrivalled passion and enthusiasm for business and team development. For more information click about us!

Michael Bentley

Michael has worked for Horton Consulting since 2012 and has over 20 years’ experience as a Practice Manager and 12 years’ experience working as a Treatment Coordinator. For more information click about us!


Ivoclar Vivadent, UK Compass Building, Feldspar Close, Enderby, Leicester LE19 4SD

Directions by car:
• Whilst on the M1 continue toward exit J21
• At junction 21, exit onto A5460 toward Leicester
• At the roundabout, take the 4th exit onto B4114/Narborough Rd S
• Continue to follow the B4114 (1.3 miles)
• At the roundabout, take the 3rd exit onto B582/Blaby Rd
• Continue to follow the B582/Enderby (1.3 miles)
• Turn right onto Warren Park Way
• Take the 1st left onto Feldspar Close

The closest station is Leicester station, it is about a 20 minute taxi ride away and will cost approximately £15 – £20 dependant on Taxi Company.

The closest airport is East Midlands, it is a 40 minute taxi ride away and will cost approximately £50-£70 dependant on the taxi company.


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