Treatment Coordination LIVE

26th November, 2020

01279 888 176

Course Information

Course Duration

1 Day (9:15 AM – 4:00 PM)

5 hours 30 mins verifiable CPD

Enhanced CPD outcomes achieved: A B C D

This course only runs once per year – book early to avoid disappointment!

Course Cost

£381 per person, inc VAT.

Early bird special offers:

Book before the January 7, 2020 and save £30 using promo code: TCO1

Book before the February 6, 2020 and save £15 using promo code: TCO2

Why Choose Horton Consulting?

Laura and Michael…

  • Have been there, done it, and have worn the t-shirt!
  • Are masters of verbal skills – we have an answer for everything
  • Have been successful treatment coordinators for a combined 28 years

Horton Consulting has over 10 years’ experience working alongside practices in the UK and Europe to implement the TCO role.

We do the role plays so you do not have to. Delegates do not role play on this course.

Discover the 7 ways Treatment Coordination can work in your business!

By attending this course you will:

  • Discover all of the vital stages that go into providing a free consultation
  • Learn how to deliver the language necessary to be able to guide your patients seamlessly through the treatment coordination appointment
  • Learn how to discover the personality types of patients quickly, and how this leads to success in your communication
  • Discover the tips required in dealing with objections
  • Learn how to integrate foundation of health and high-value treatments into a focused practice
  • Learn how your existing patients’ can benefit from treatment coordination
  • Discover successful ways to deal with objections

Testimonials and Feedback from 2019:

Great delivery from beginning to end, I felt like I was at a west end show with the great delivery and performances! I was impressed by the ability you both had to deliver consistently throughout the day.

Susie Jean Sharkey

The course was amazingly constructed and delivered, fresh and informative and inspiring! I was most impressed by the way you taught me how to do an initial consultation – literally walked me through it! Thank you so much.

Kaleid Moray

From today I will have more confidence in different situations now I am aware of the personality profiles. The course was excellent very informative, well explained an with humour and professionalism. Thank you so much, today was smashing!!

Sarah Jane Singleton

I really liked the role plays. The best course I have attended. Very entertaining and engaging!

Gemma Smith

I was impressed by the energy of you both, the course was perfect from start to finish! I have been acting TCO for 8 months and can’t wait to get back and put all I have learnt into action, plus it has met an aim on my PDP!

Jessica Noel


We ask our delegates to score a 1 2 3 or 4. 1 being poor, 4 being excellent.

2019 results:

100%  score of 4 for speakers

81% score of 4 and  19% score of 3 for Lunch

100% score of 4 for the venue

More information:

Our speakers are Laura Horton and Michael Bentley, see below for more information on our speakers!

Our Venue is in Marble Arch, a really easy location to get to, you can jump into a cab from Euston and Kings Cross and be there in 15-20 minutes.

It is a 5 minute walk from Paddington and Marble Arch underground (or a 1 minute cab ride!)

The venue is based over three floors and provides unlimited tea and coffee, breakfast on arrival, lunch is hot food that caters for everyone’s needs (see some our instagram stories). You can eat healthy food and enjoy cheeky desserts, the choice is yours! There are snacks mid morning and afternoon too.

Book now to save your space on the course

You will be taken to a secure shopping cart to pay and confirm your booking. Once payment has been processed you will receive your welcome pack by email. If you have not received your welcome pack within 15 minutes please check your junk/spam folder.
Book Now - One payment


Etc Venues, Garfield House, 86 Edgware Road, London W2 2EA

Time & Date

26th November, 2020
9:15 AM - 4:00 PM

What to expect

Horton Consulting’s unique LIVE courses give you the skills you need through a series of staged role-plays- delivered by Laura Horton and Michael Bentley.

Delegates will be expected to sit back, listen and take notes.

Treatment Coordination LIVE is essentially Laura and Michael demonstrating (with staged role play scenarios), exactly how to deliver treatment co-ordination to every new patient who attends your practice. The LIVE Treatment Coordination training shows you first hand the exact way to conduct treatment co-ordination appointments. You will gain an insight to the ideal language you should be using, how to build relationships, and how to identify motivating factors for treatment.

This course only runs once per year – book early to avoid disappointment!

Would you like to start your Treatment Coordination journey today?

Click here to find out how you can


Laura Horton

Laura has worked in dentistry for over 20 years, has over 13 years’ experience in practice management and 14 years’ experience working as a Treatment Coordinator. Laura has an unrivalled passion and enthusiasm for business and team development. For more information click about us!

Michael Bentley

Michael has worked for Horton Consulting since 2012 and has over 20 years’ experience as a Practice Manager and 12 years’ experience working as a Treatment Coordinator. For more information click about us!


Etc Venues, Garfield House, 86 Edgware Road, London W2 2EA

etc.venues Marble Arch is located on Edgware Road in the heart of the West End.

By Underground, Central line to Marble Arch Station
When you exit the station, turn right on to Oxford Street and then second right on to Edgware Road. etc.venues Marble Arch is in Garfield House, on the right hand side next to the Tescos.

By Train
Paddington Station is approximately 20 minutes walk. Use the Praed Street exit and turn left on to Praed Street and continue until you walk on to Edgware Road. Turn right onto Edgware Road and continue towards Marble Arch. etc.venues Marble Arch is at the other end of Edgware Road on the left. Alternatively bus routes 36 or 436 go from outside Paddington Station on Praed Street and on to Edgware Road and takes approximately 10 minutes to Marble Arch.

By Bus
etc.venues Marble Arch sits on many bus routes including 7, 10, 73, 98, 137, 390, 6, 23, 94, 159, 30, 94, 113, 159, 274, 2, 16, 36, 74, 82, 148, 414, 436.

There is a NCP car park situated within close proximity to Marble Arch – visit for more details.

By London Cycle Scheme
The nearest “Boris Bike” docking station is on Edgware Road / Marble Arch.


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