An Introduction to Treatment Coordination

28th March, 2025

01279 888 176


Course Information

Course Duration

Join Leanna Best for an exclusive in-person event, introducing the Treatment Coordination role.

Friday 28th March 2025 ~ Central London 

Registration – 09:30

Start time – 09:45

End time – 17:00

Lunch and refreshments are included

For the full details please see below

6.5 Verifiable CPD hours


Course Cost

£375 per person, inc VAT.


Why Choose Horton Consulting?

This one day course is broken down into three sections and covers the qualities needed for a treatment coordinator:

Part 1

  • The vision plan
  • Why we have the role
  • Initial consultations
  • The consultation room

Part 2 – Free consultations

  • The 6 steps to the consultation
  • Customer service
  • Building value with USPs
  • Discussing potential solutions
  • Handling objections
  • Quoting
  • Effective triage

Part 3

  • Options meetings
  • Follow up
  • Personality profiling
  • Patient testimonials

Part 4

  • Implementing the role into your practice – designing a step-by-step plan to bring the TCO role to life in your clinic

Book now to save your space on the course

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Venue:

Central London

Time & Date

28th March, 2025
9.30am to 5pm (including lunch)

Speaker

Join Leanna Best for an exclusive in person event, introducing the Treatment Coordination role!

Lead trainer for Horton Consulting.

Leanna brings an extensive background and practical expertise from her employment at Clifton Dental Studio under Dr. Neil Gerrard. Registered with the GDC, she has excelled as a Dental Care Professional (DCP), Treatment Coordinator, and leader of the TCO team.

Since 2018 Leanna has been instrumental in supporting Laura, earning the role of lead trainer not just for her knowledge and ability to train team members, but also for her infectious enthusiasm and commitment to developing the skills of her clients teams.

Her contributions extend beyond her immediate responsibilities, as Leanna is highly sought after for her training and consultancy services. Her workshops are acclaimed by both business owners and staff for their impact and effectiveness.

Currently, Leanna serves as a Treatment Coordinator Manager for the Smile Store brand, under the guidance of Dr. Sandeep Kumar. In this role, she supports TCOs across multiple locations, continuing her commitment to excellence while maintaining her GDC registration.

Outside of her professional life, Leanna is dedicated to her children, Drew and Desi. Family is her cornerstone, and she treasures the moments spent with her loved ones and close friends. Additionally, Leanna attributes her positive outlook to her regular gym routine, underscoring the importance of physical well-being in achieving mental health.

Venue

Central London


Testimonials


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