Episode 4 – 25th July 2017

Horton Consulting’s Laura Horton and Michael Bentley answer your questions on:

  • how much to pay your team
  • how to pay your team fairly
  • how to keep a team
  • how to recruit nurses who won’t attend interviews as they are paid more elsewhere
  • what packages to offer to keep your team

Episode 4 – 24th May 2017

Horton Consulting’s Laura Horton and Michael Bentley answer your questions on:

  • how a practice manager can plan a working week
  • membership plans for patients – what to do and how to add benefits
  • what is a USP
  • what to do with self employed team members who do not follow systems
  • uniforms for the team – who should be in one!

 

Episode 3 – 10th April 2017

Horton Consulting’s Laura Horton and Michael Bentley answer your questions on:

  • TV in the waiting room
  • building a dentist’s confidence with treatment planning and communication of options
  • managers and their personal friends in the workplace
  • associate dentists investing in marketing and their input to the business
  • how to ensure patients see a dental therapist
  • paying team members to be ‘on call’ in working hours

 

Episode 2 – 27th March 2017

Horton Consulting’s Laura Horton and Michael Bentley answer your questions on:

  • dealing with associate dentists & hygienists who are not part of the team
  • handling negative team members
  • system development
  • increasing conversion rates
  • why marketing with offers is bad for buisness
  • financial success tips
  • dealing with team members who congregate at the front desk
  • providing a WOW experience

 

Episode 1 – 20th March 2017

Horton Consulting’s Laura Horton and Michael Bentley answer your questions on:

  • outstanding accounts
  • patient photo consent
  • handling patients who do not want perio treatment but want advance implant dentistry
  • clinical complaints
  • mental capacity for team and patients
  • patients who are demanding with appointment bookings
  • team training tips
  • handling emergencies