Creating a vision, probationary periods, flexible working and photographs in a TCO consult – the 4 questions that Laura and Michael have answered in this month’s Horton hangout


Hourly rates, motivating the team and interrupting dentists. The three questions that Laura and Michael have answered in this Horton Hangout podcast!


How much to pay your team, how to pay your team fairly, how to keep a team, packages to offer to keep your team! This management special contains huge topics that have been discussed and answered in this Horton Hangout with Laura Horton and Michael Bentley


How a practice manager can plan a working week, membership plans for patients – what to do and how to add benefits, what is a USP, what to do with self employed team members who do not follow systems and uniforms for the team – who should be in one! The many questions that have been discussed and answered in this Horton Hangout with Laura Horton and Michael Bentley


TVs in the waiting room, building a dentist’s confidence with treatment planning and communication of options, managers and their personal friends in the workplace, associate dentists investing in marketing and their input to the business, how to ensure patients see a dental therapist, paying team members to be ‘on call’ in working hours. The many questions that have been discussed and answered in this Horton Hangout with Laura Horton and Michael Bentley


Dealing with associate dentists & hygienists who are not part of the team, handling negative team members, system development, increasing conversion rates, why marketing with offers is bad for buisness, financial success tips, dealing with team members who congregate at the front desk, providing a WOW experience. The many questions that have been discussed and answered in this Horton Hangout with Laura Horton and Michael Bentley


Outstanding accounts, patients’ photo consent, handling patients who do not want perio treatment but want advance implant dentistry, clinical complaints, mental capacity for team and patients, patients who are demanding with appointment bookings, team training tips, handling emergencies. The many questions that have been discussed and answered in this Horton Hangout with Laura Horton and Michael Bentley