Summer problems… being over or understaffed during the holiday season, poor cashflow during the summer season, handling payrises when you cannot afford them and paying the dental nurses CPD and ARF. 4 wonderful questions that we answered in this month’s podcast!


This month we answer questions on Systems for charging patients that FTA and are late, music in Reception, appraising associates, waiting times, closing down for a holiday and social media reach.


This month we answer questions on GDPR and confirming appointments, emergency appointment systems, charging late patients.


This month we answer questions on GDPR patient consent, marketing denture patients, handling membership patients that FTA, how to work better with hygienists’ and how to discuss whitening with existing patients.


Tips to help you communicate with patients, how to develop B2B relationships, what legalities does a new manager need to know, the best way to contact leads through Facebook, and books for the team to read – all in this month’s Horton Hangout Podcast!


Moving an associate dentist onto a lower percentage or sliding scale, handling NHS enquiries by email, diary zoning and tips for minimising white space and asking for deposits for long appointments with dentists… the four questions we answered in this month’s Horton Hangout Podcast!


Optimising websites, feeling like you are being replaced, handing a smart phone user at the desk, booking new patients with the owner. 4 fantastic questions that Laura and Michael have answered on this month’s hangout!


Creating a vision, probationary periods, flexible working and photographs in a TCO consult – the 4 questions that Laura and Michael have answered in this month’s Horton hangout


Hourly rates, motivating the team and interrupting dentists. The three questions that Laura and Michael have answered in this Horton Hangout podcast!


How much to pay your team, how to pay your team fairly, how to keep a team, packages to offer to keep your team! This management special contains huge topics that have been discussed and answered in this Horton Hangout with Laura Horton and Michael Bentley


How a practice manager can plan a working week, membership plans for patients – what to do and how to add benefits, what is a USP, what to do with self employed team members who do not follow systems and uniforms for the team – who should be in one! The many questions that have been discussed and answered in this Horton Hangout with Laura Horton and Michael Bentley


TVs in the waiting room, building a dentist’s confidence with treatment planning and communication of options, managers and their personal friends in the workplace, associate dentists investing in marketing and their input to the business, how to ensure patients see a dental therapist, paying team members to be ‘on call’ in working hours. The many questions that have been discussed and answered in this Horton Hangout with Laura Horton and Michael Bentley


Dealing with associate dentists & hygienists who are not part of the team, handling negative team members, system development, increasing conversion rates, why marketing with offers is bad for buisness, financial success tips, dealing with team members who congregate at the front desk, providing a WOW experience. The many questions that have been discussed and answered in this Horton Hangout with Laura Horton and Michael Bentley


Outstanding accounts, patients’ photo consent, handling patients who do not want perio treatment but want advance implant dentistry, clinical complaints, mental capacity for team and patients, patients who are demanding with appointment bookings, team training tips, handling emergencies. The many questions that have been discussed and answered in this Horton Hangout with Laura Horton and Michael Bentley