The low energy team member

This one is tricky! These team members are not negative people, they are: loyal consistent usually great at their job perhaps a bit slow to complete tasks on occasions. Yet they lack energy and therefore their negative energy does flow onto others in the business. They are fine to be around unless you are perhaps […]

The 2018 practice owner and manager

With only a few weeks until 2018 ekk, it is a good time for owners to design their business day and for managers to design their working week for a proactive 2018. Many practice owners and managers ask us to help them design their day / working week so I thought I would share our […]

Why your practice manager should not be the practice problem solver

This may seem like a strange blog post title for you to read, you may think I have gone mad or have a typo! I can guarantee you that your practice manager should not be the practice problem solver. If they are, then they will not be as efficient as you really want them to be. […]

Why you need a recruitment budget and you need to be clear about it!

Have you ever interviewed someone and found out at the end that you cannot afford them? It is really disappointing for all. If you have taken someone on and feel uncomfortable knowing that you are paying them more than your team that is wrong. If you are having trouble recruiting as you do not pay […]

The best time to delegate..

Outsourcing is key to success, we all know this but many struggle with the concept. They are called “micro managers” in practice life usually are not micro managers. They are emotional people who feel bad about asking others to help them when they know they are so busy themselves. I love to outsource, the most […]

Setting expectations

There is nothing worse that a disgruntled patient, customer or client. Many uncomfortable conversions occur due to an expectation not being met. Of course there are many people that in true British style say nothing and get on with it yet complain like crazy to everybody at home! We know that patients’ complain at the […]

The Secret Life of Ballroom and Dentistry

Some of you will know by now (and for those of you that don’t) last year I spent 3 months of my life juggling dentistry and ballroom dancing – amongst a few other things! The show is now on the TV under the title “The secret life of the ballroom” It should have been called […]

The branding of the front desk team

A common conundrum in dental practice – to provide a uniform or not and how should it look? In my opinion the front desk team should be fully branded. They should be provided with a uniform that includes shoes. Sometimes the front desk can feel left out, disconnected even, from the clinical time. It is […]

What can you learn from the mature team?

When we work with practices there is usually a real mix in ages of the team. The mature team members always say “Laura you cannot teach an old dog new tricks”. They are not being negative, just unrealistic. Lets look at the front desk teams. The long standing team members are usually excellent in this […]

5 Mistakes you might be making managing your business

Horton Consulting have a brand new free report for you:   To get you hands on this report for free click here The link will take you directly to our website where you can find out more about this report and request a copy as PDF direct to your inbox! Laura